Privacy Policy

Tropical Network ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our Minecraft servers, FiveM servers, Discord community, and website.

By using our Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use our Services.

This policy applies to all users worldwide. We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable.

Account Information: When you create an account or join our servers, we may collect your username, email address, UUID (for Minecraft), Discord ID, and any profile information you choose to provide.

Gameplay Data: We collect information about your in-game activity, including playtime, server logs, chat messages, transaction history, and gameplay statistics. This data is used to maintain server integrity and improve the player experience.

Technical Data: We automatically collect certain technical information, including your IP address, device type, browser type, operating system, and connection logs. This information is used for security, moderation, and to ensure the stability of our Services.

Purchase Information: If you make a purchase, payment information is processed by our third-party payment processors (such as PayPal or Stripe). We do not store full credit card numbers or sensitive financial data.

Communications: If you contact us via email, Discord, or support tickets, we retain records of those communications to provide support and improve our Services.

To operate and maintain our Services, including player accounts, server moderation, and gameplay features.

To process transactions and send related information, including purchase confirmations and receipts.

To respond to support requests, resolve disputes, and troubleshoot issues.

To send service-related communications such as important updates, security alerts, and changes to our policies.

To detect, investigate, and prevent fraudulent transactions, cheating, harassment, and other prohibited activities.

To analyze usage patterns and improve our Services, including developing new features based on community feedback.

To comply with legal obligations, including law enforcement requests where required.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

We may share your information with trusted third-party service providers who assist us in operating our Services, such as payment processors, hosting providers, and analytics services. These providers are contractually obligated to keep your information confidential.

We may disclose your information if required by law, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of Tropical Network, our users, or others.

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Aggregated or anonymized data that cannot reasonably be used to identify you may be shared publicly or with partners for research or business purposes.

Our website uses cookies and similar tracking technologies to enhance your experience and analyze how you use our site.

Essential Cookies: Required for the basic functionality of our website, such as maintaining your session and preferences.

Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

We retain your personal information for as long as your account is active or as needed to provide you with our Services.

Server logs and gameplay data are typically retained for 90 days for moderation and security purposes.

If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

Even after deletion, some information may remain in our backup systems for a limited period before being fully purged.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include encrypted data transmission (TLS/SSL), access controls, regular security audits, and secure data storage practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

If you believe your account has been compromised, please contact us immediately at security@tropicalnetwork.net.

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to request a copy of the personal information we hold about you.

Correction: The right to request that we correct inaccurate or incomplete information.

Deletion: The right to request deletion of your personal information, subject to certain legal exceptions.

Portability: The right to receive your personal data in a structured, commonly used format.

Opt-Out: The right to opt out of certain data processing activities.

To exercise any of these rights, please contact us at privacy@tropicalnetwork.net. We will respond to your request within 30 days.

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete that information.

If you believe we have collected information from a child under 13, please contact us at privacy@tropicalnetwork.net.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.

We will notify users of significant changes via our Discord server or a prominent notice on our website.

Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.

Email: contact@tropicalnetwork.net

Discord: discord.gg/nvrqF3jDvy

We aim to respond to all privacy-related inquiries within 5 business days.